Save your Boss’s Life and React to Downtimes Before they Occur
Let’s face it- when your SAP performance is not up to standard, people in the office will let you know about straight away. And when was the last time you were complimented on your SAP performance? Probably never, but in this case no news is good news.
Luckily, there is a way to know the moment your system is acting up. With real-time system monitoring, you are provided detailed statistics outlining availability and performance with alerts allowing you to react immediately. You can look into the future and restore service the moment an issue hits the radar.
Set KPIs and Measure Key Services
For services expected from your SAP landscape (processing EDI, Core Interface, processing data in BW, processing inbound, outbound, updates…) you can also set KPIs, or unique metrics to measure important services. For example, you will be able to measure the number of documents not processed after 15 minutes, or any number of service levels provided by your users or customers.
For transactions, being able to quantify runtimes in near real-time will give you the know-how for responding to the system. Additionally, you can view daily/weekly trends and check for any irregularities. By setting an hourly or daily KPI to keep over a long period of time, which will help you understand the long-term trend, and assess the impacts of hardware changes, new version of software, and new business/volume added to the system.
Datavard’s CanaryCode™ focuses your attention on solving your system’s most critical issues. Being able to monitor KPI’s such as: system availability, performance, internal SLA’s, security and compliance will help you to troubleshoot the root cause, and react rather than respond.
The easiest service to monitor is the one that is doing the most work such as: a web service operating 24/7. You can regularly automate monitoring to make sure you have the important statistics capturing performance and availability.
On the SAP side, you will be able monitor the runtime of the web services which typically should respond in less than one second. You will be able to see the health of your system, and closely pay attention to runtime to see how many queries were executed in the last xx minutes. If it gets above two seconds, you could be experiencing a performance issue, and if no web services have been executed in the last xx minutes then you definitely face some trouble. In both cases, you can create an alert for the support team to restore the service as soon as possible. At the end of the day, week, month, you can calculate an availability KPI (99.9% availability would be an ideal target).
Fix issues Before they Cause Trouble
CanaryCode™ helps you to safeguard availability and performance of SAP, by reacting and fixing the issue before it affects the end-user. CanaryCode™ can monitor any SAP ERP, BW, APO, CRM system in real-time. So when a system slows down, or there is a risk of unavailability, you can receive an alert by email or text message within only a few minutes.
In this two-minute video, we show you how to immediately react to a performance or availability issue and how to fix it in the blink of an eye. You will no longer need to do post mortem root cause analysis, and you will not take the blame for not taking enough preventative measures, because you will have averted any downtimes right in time.